In the case that you are unhappy with your goods, we will gladly offer an exchange or store credit as per the terms below. We do not issue refunds unless the item is deemed faulty.

Kindly note, our refund policy does not support refunds for a change of mind or in instances where a pre-ordered item is later found available on another website. We endeavor to provide comprehensive information about our products to help you make well-informed decisions. Should you require further details or have specific inquiries about an item before making your purchase, please feel free to reach out to us for assistance.

Conditions of Returns

Returns must be made within 10 days from date of purchase.

All return requests must be sent via email to hello@eesomecollective.com.au within 48 hours of goods being delivered. We will then send you a RMA# (Returned Merchandise Authorization number) and return address. A copy of the return request must be included inside the parcel with the RMA#.

All returned items must be received back at EESOME COLLECTIVE within 5 business days of return authorisation. Items need to be unworn and/or unused, in the original packaging including tags (no visible signs of wear, including perfume, cigarette odours or make up). We reserve the right to refuse to exchange if this occurs. 

We do not refund initial shipping charges for goods returned (other than for faulty items). The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.

We strongly advise that returned goods are sent either by Registered Mail or Express Post. EESOME COLLECTIVE will not take responsibility for loss or damage or returned items. Please note returns can take up to 14 days to process after goods have been received.


In the unlikely event that your item arrives damaged or faulty, please contact our friendly customer team at hello@eesomecollective.com.au with photographic evidence of the damage or fault within 48 hours of goods being delivered.


You must send your return request within 48 hours of goods being delivered. Returns must be made within 10 days from date of purchase. All returned items must be received back at EESOME COLLECTIVE within 5 business days of return authorisation. Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.

All return shipping charges, Australian and International, are at the expense of the purchaser unless the product is deemed damaged or faulty.

We do not issue refunds on non-faulty items, only instore credits once your item is received back by EESOME COLLECTIVE.

In instances where you have changed your mind or would like to exchange your product for a different item, size or colour, original packaging is required.

Most our products are handmade, therefore some variation between each piece will be evident. The surface of natural & handmade products is crafted to embrace the natural differences in each piece. This is not considered a fault. Any refunds will be processed only once all goods are returned to us and approved for refund by the team. Freight is not refunded in these cases.

Furniture Care: Timber Furniture.

To prolong the surface of the timber please do not leave spills to sit on surfaces. Avoid contact with heat, liquid, and take care when placing abrasive objects on the timber. Direct and reflective sunlight will affect all timber as it ages beautifully in its own special way.

Teak is a naturally oily and dense wood and our furniture is not sealed or stained. If you wish to keep the natural golden colour of our teak pieces we suggest using Semco Cleartone Teak Sealer which does not change the colour or texture of the wood but give an added layer of light protection that can be reapplied seasonally.

While teak is a fantastic timber for outdoors, mildew and dirt accumulation can occur, especially in particularly humid & wet conditions. Outdoor furniture should be cleaned as needed using a vinegar and water mix regularly, and if being left outdoors sealed with a teak sealer such as Semco Teak Sealer - Cleartone to protect against mildew & discolouration.

Please note due to its oily nature, the natural oils may transfer onto porous surfaces like carpet & light clothing and we highly suggest to not place our wooden furniture directly onto carpet or rugs. A protective foam or felt mat is suggested for underneath the piece if being placed on carpet or light flooring. Similarly a protective lining inside drawers is recommended for storing delicate/light coloured fabrics.


Return of faulty/broken items should occur within 7 days of receiving them. To report a broken item, please email the details of the damage and an image to hello@eesomecollective.com.au, and quote your order number. Non-delivery must be reported immediately.

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated.

We do not accept return of unsold goods, change of mind or preference of natural variation in patterned items like marble, wood, ceramics etc.


Our products carry a standard 12 month warranty for faults/defects. This does not cover normal wear & tear, and normal changes in the surfaces of products with a natural finish with exposure to weather, sunlight & external elements.